SprawlTag is committed to delivering high-quality products to our customers. However, we understand that sometimes things might not go as planned. Please read our return policy carefully:
- Eligibility for Returns: We only accept returns for defective or damaged products. If you receive a product with a manufacturing defect or damage, please contact us within 14 days of receiving your order.
- No Change of Heart Returns: Please note that we do not accept returns due to change of heart. Make sure to review your order carefully before confirming your purchase.
- Process for Returns: To initiate a return, please contact our team at sprawltag@gmail.com. Provide a detailed description of the defect or damage, along with photographic evidence. Our team will review your request and guide you through the return process.
- Refunds and Exchanges: Upon approval of the return, customers can opt for a replacement or a refund. Refunds will be processed to the original payment method used during purchase.
- Return Shipping: Customers can return defective or damaged items. Please contact us for return instructions and ensure that returned items are packed securely to prevent further damage during transit.
- Exceptions: Customized or personalized items are not eligible for return, except in cases of manufacturing defects.
We reserve the right to modify this policy at any time, so please review it periodically.
Contact us at sprawltag@gmail.com for questions related to refunds and returns.